Shipping policy

Thank you for shopping with Monokel Eyewear!

To get your items to you as quickly as possible, we utilize a network of fulfillment centers across the United States, Europe, and Asia. This means your order may ship from different warehouses depending on your delivery location and product availability.

Please review the details of our shipping practices below.

1. Processing Times

  • All orders are processed within 3 business days (excluding weekends and holidays) after confirmation.

  • You will receive another notification when your order (or a portion of it) has shipped.

Note: If we are experiencing a high volume of orders or shipments are affected by seasonal peaks, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Multi-Warehouse Fulfillment & Split Shipments

Because we ship from multiple locations, items ordered together may not always arrive in the same package or at the exact same time.

  • Why this happens: We route your order to the closest warehouse that has your items in stock. If one item is available in Warehouse A and another in Warehouse B, they will be sent in separate packages.

  • Shipping Fees: You will only be charged a single shipping fee at checkout (if applicable), even if your order is split into multiple shipments.

  • Tracking: You will receive a unique tracking number for each package that ships.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your region and which warehouse your product is departing from. Please confirm shipping charges and delivery estimates at checkout.

Delivery delays can occasionally occur due to customs, carrier issues, or peak seasonal volumes.

4. International Shipping, Customs, and Duties

We offer international shipping. In most cases we display prices including duties and tax, however this is not possible in all regions. If at checkout your order does not include duties and taxes, your order may be subject to import duties and taxes. Confirm your order's duty and tax situation at checkout.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Monokel Eyewear is not responsible for these charges if they are applied and are the responsibility of the customer. It is also the customers' responsibility to find out what import duties and taxes apply in their country.

5. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

If you received a split shipment, you can track each package individually using the links provided in your shipping emails.

6. Shipping to P.O. Boxes or APO/FPO Addresses

Please note that our carriers cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a physical shipping address at checkout.

7. Refunds, Returns, and Exchanges

We want you to love your purchase. If your item arrives damaged or if you need to initiate a return, please visit our return policy for detailed instructions.

  • Where to return items: Please do not send your purchase back to the address listed on the shipping label without contacting us first. Returns must be sent to the correct address and follow our return process procedure.

Questions?

If you have any questions about your order's transit time or multi-warehouse routing, feel free to reach out to our support team at support@monokel-eyewear.com.